General privacy statement

The municipality ensures that your data is well protected and places great importance on the protection of your privacy regarding the use of the digital service counter. In this statement, we provide you with insight into how we handle the processing of your personal data.

Data protection 

The General Data Protection Regulation (GDPR) regulates what can and cannot be done with personal data and what privacy rights individuals have when organizations process their data. The Personal Data Authority, in Dutch Autoriteit Persoonsgegevens (AP), oversees compliance with the laws. Organizations or companies that provide us with personal data are obliged, according to the GDPR, to inform their employees about this. You, as an organization or company, can provide this statement to your employees.

As a municipality, we have a wide range of legal tasks. These include maintaining the Personal Records Database, in Dutch Basisregistratie Personen (BRP), implementing the Participation Act, in Dutch Participatiewet, and the Social Support Act, in Dutch Wet maatschappelijke ondersteuning (Wmo). As a result, we have a large amount of personal data. These data are processed and transmitted to the national database, which, among others, the Tax and Customs Administration uses. In all public-law processes of the municipality, we have an obligation to work with the data from the BRP. We have a great responsibility in this regard.

Information security 

Municipalities in the Netherlands are obligated, through an agreement, to adhere to a minimum level of information security. These rules are laid down in the Government Baseline Information Security, in Dutch Baseline Informatiebeveiliging Overheid (BIO), which you can read on

Digital privacy 

The municipality ensures that your data are well protected and places great importance on the protection of your privacy regarding the use of the digital service counter. Special attention is given to secure internet transactions.

Information about visits to the digital service counter is only used to support technical decisions and statistical processing and is never used to identify individual persons. Requests or inquiries made through digital forms are solely used for processing purposes.

This means that it should be clear which data are recorded about him or her and with whom these data are exchanged. The client is informed that data are shared, with whom, and why.
Confidential information sent via email is guaranteed to be securely sent using ZIVVER. Messages can only be read by the sender and recipient and are safe from hackers. Learn more about the use of ZIVVER on Servicenormen.


The Mayor and Aldermen are responsible for the careful handling of personal data. Additionally, the department head is responsible for the proper handling of personal data within their department. You can find information on how to contact the Mayor and Aldermen or the relevant departments on Addresses and Opening Hours.

If you have specific questions about a case or file, you can contact your contact person. If you do not know who that is, do not want to contact them, or do not have a contact person, you can contact the Data Protection Officer at


All our employees have taken an oath or made a solemn declaration and are obliged to maintain confidentiality. This means that we handle the data you entrust to us with care. Only authorized personnel are allowed to process your data.

Sharing with others 

The municipality only provides your data to other organizations if there is a legal obligation to do so. We enter into agreements with organizations that need your data on our behalf to ensure the same level of security and confidentiality of your data. The municipality remains responsible for the processing of your personal data.
If you do not want your personal data to be shared, you can request confidentiality. This is also called "restriction of personal data disclosure."

Fraud and abuse 

The municipality may provide your personal data, recordings of telephone conversations, or IP addresses of website visitors to the police and judiciary. This information may also be shared with employees responsible for security and enforcement of company rules. The municipality also has the right to provide information in criminal cases, such as threats against an employee.

Website visits 

The municipality collects information about website visits through cookies, including which page, search term, or browser you use. We do not collect personal data through cookies.

These data are stored and processed externally. They are used for statistical analysis of website visits. With this information, we can improve the layout of our website, optimize it, and make it more user-friendly.

The municipality uses both session and persistent cookies. In addition, cookies are necessary to conduct transactions with the municipality. Without cookies, this is not possible. You can read what cookies are and how to adjust or disable them on Servicenormen.

Your rights

For requests regarding your rights or those of your minor children, we ask you to contact the municipality by phone: (0297) 513 111.


You have the legal right to access your own data, or the data of minors under the age of 16 for whom you are the legal representative. The municipality determines who the legal representative is by using the Personal Records Database. You can submit a request to your municipality via the DigiD link below. The minimum age for this access right is 16 years.


If your data is incorrect, you can contact the municipality to have it corrected. This is called the "right to rectification."


You have the legal right to request the erasure of data, but this is not always possible. It is not possible to have your data removed from the Personal Records Database. The municipality is bound by legal retention periods. When there is no longer a legal necessity to retain your data, they can be deleted. This includes the destruction of your data after a job application.


If you object to the processing of your data or a specific form of processing, you can contact the municipality.

Data breaches 

Despite our efforts, incidents may occur. Examples include incorrectly addressing an email or letter, a website containing too much information, or a lost file. In these cases, a data breach may occur. If you suspect this, please report it immediately to the municipality. We can then take immediate measures to prevent further harm. If your data is involved in a data breach, the municipality will inform you promptly.


If you have complaints about the service or how we handle your personal data, you can contact us by phone: (0297) 513 111.